Our usual policy is that all new patients are required to make a long appointment i.e. 20 minutes, which allows the doctor to create a complete medical history. There are exceptions to this policy e.g. healthy children with simple illnesses, who are otherwise well, would not need a long consultation. If you are unclear please discuss with our reception staff.
We require you attend the practice at least 10 minutes prior to your first appointment to enable support staff to set you up in our system and enter all relevant health information.
You may have consistently consulted with a GP at another practice. The health information held by that GP may assist us with your future health care needs. You may wish to have a copy or a summary of your health records transferred to this practice. Please ask the receptionist for information about how this can take place.
Billing
The Doctors on Erin Street is a privately billing clinic.
If you require a Long appointment please phone the surgery.
All consultations between the hours of 7.00am-9.00am will be privately billed.
Cunsultations for Pension Card Holders, Concession Card Holders & Children under 16 years of age will be bulk billed after 9.00am Monday to Friday.
Anyone who does not have a pension or concession card or is over 16 years of age will be required to pay the full private fee.
Saturday consultations are full private fees.
Failure to attend your appointment may incur a No Show fee.
If you no longer require your appointment, please ensure to cancel prior to the scheduled time.
Procedures such as skin lesion excisions will normally involve a ‘gap’ payment for most patients; i.e. these will not normally be bulk-billed.
Some services such as:
- Commercial Driver licence medicals
- Work medicals
- Q fever and some travel vaccinations
have to be privately billed as these are not covered by Medicare.